We did mention to him we thought we had been outbid for the room and he said no, but still seems odd that it took them that long to determine they had made a mistake. We find it hard to believe that it took them almost a year to let us know we did not have the room we thought we had booked. It was never about the cost, it was about the room we wanted. We asked to speak to the manager and he called us back later that day and said there was nothing he could do except move us to smaller room but they would comp us in that room. We told them that was unacceptable, but he said we were the last to book the room, even though we had booked it 11 months before, we were being moved. On Friday, June 6, 2014 we received a call from them saying they had overbooked and needed to move us to another room, smaller and with no balcony. We received a written confirmation and made our plans for this year. We had a wonderful time and booked for 2014 on July 3, 2013. In 2013 we were very glad to have booked the grand suite on the second floor. Every year we make our reservations for the next year. We have stayed at the Quinault Casino for many years on the forth of July holiday.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |